Delivering a public consultation

One of the biggest parts of a service transformation programme in the NHS is to formally consult the public. A public consultation can be a sensitive, high-profile exercise that draws significant interest and scrutiny from the public, the media, and politicians alike. Skilled management is a necessity, if your consultation is to be a success.

This participative training session takes participants through the process of managing a public consultation to a successful conclusion.

• Understand the key points of a consultation exercise to monitor.
• Know how to identify issues that need to be managed, assess risk and take action.
• Be clear on the implications of risk management actions taken and how to mitigate them.
• Be familiar with managing the expectations of programme and organisational leaders, stakeholders and consultees.

• Full day session
• Available in-person only