Helping organisations deliver health and care service change projects.

Involving people. Transforming services.

We specialise in patient involvement and public consultation, strategic communications, and programme leadership support for complex health and care service change programmes.

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Decades of
NHS experience

Our team has worked on some of the most complex health and care service change programmes in the UK, from GP surgery moves to major system reconfigurations.

Consultation and engagement specialists

We plan and deliver public consultations, stakeholder engagement, and co-design programmes that meet legal and regulatory requirements and stand up to scrutiny.

Trusted by NHS organisations nationwide

We work with Integrated Care Boards, NHS trusts, and public sector bodies across the country. Our clients trust us to deliver the sensitive, high-stakes work that matters most.

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Training

Our unique Service Change Snakes and Ladders training is an interactive session which combines learning with game play.

We can transform your team's understanding of service change by exploring the process and pitfalls of real-life scenarios. Our board game makes the complex concepts of service change engaging and accessible, significantly enhancing staff readiness to deliver change.

Take a look at our bespoke training courses

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What we do

Public and patient engagement

Meaningful involvement of patients, communities, and stakeholders is at the heart of good service change. We plan and deliver engagement programmes that put people at the centre of your decision-making.

Public consultation and analysis

We support NHS organisations through every stage of a formal public consultation — from planning and preparation through to analysis and reporting. Our work is independent, thorough, and designed to meet legal and regulatory requirements.

Programme strategy and leadership

We provide strategic advice and hands-on programme support for complex service change. We help your team understand the process, manage risks, and maintain confidence with stakeholders and decision-makers.

Communications planning and delivery

We develop and deliver clear, well-targeted communications strategies for health and care change programmes, covering everything from stakeholder briefings to public-facing materials.

Training

We offer a range of specialist training courses for NHS teams on service change, public consultation, and legal and regulatory requirements. Our courses are practical, grounded in real-world experience, and consistently well received by delegates.

What our clients say

I have really enjoyed working with you. I appreciate how you listened to us and gave us expert advice.

Penny Davison

Business Development Lead

All Together Better

We've very much appreciated the can do, hands on deck attitude of the Olovus team, they have helped us develop improved ways of delivering engagement sharing their professional practice and experiences with us.

Elliot Nichols

Director of Communications and Engagement

Hampshire Hospitals NHS Foundation Trust

With the support of Olovus, we were able to ensure fair and balanced involvement of local people.

Graham Johnston

Head of Planning and Development

NHS Lanarkshire

Success stories

Independent facilitation for public engagement events and reporting for a new hospital programme

NHS Lanarkshire had reached the final stages of a multi-year process to choose a site to build a hospital to replace the ageing University Hospital Monklands in Airdrie. Three possible locations for the new site had made it through a contentious process to the shortlist. The health board appointed Olovus to facilitate a series of…

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Citizens’ Jury on pain management

A new blueprint for tackling persistent pain in the North East and North Cumbria: how a Citizens’ Jury shaped regional health policy Health Innovation North East and North Cumbria (HI NENC) faced a complex, long-standing challenge in tackling some of the highest rates of opioid prescription in England. This issue was especially prevalent in areas of…

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Closing a birthing unit: consulting service users and local communities

An NHS organisation in the north of England commissioned Olovus in January 2025 to provide expert support for the permanent closure of a local hospital birthing service. The service was initially suspended on a temporary basis and had been closed for five years. When commissioners decided not to reinstate the service, the local Overview and…

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Shaping the future of short break services in South Tyneside

We led a crucial co-design project to reshape short break services in South Tyneside. By focusing on the unique, lived experiences of families and people with learning disabilities through surveys, field trips, and co-design sessions, a new service specification was developed that prioritises safety, accessibility, and person-centred care. For families of people with learning disabilities,…

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Get in touch

If you are planning a service change programme and want to talk through how we can support you, we would be glad to help you.

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