This unique interactive learning session uses bespoke, oversized snakes and ladders boards and game pieces to combine learning with game play. Participating teams explore the process and pitfalls of real-life service change scenarios. Participants’ progress in the game leads to group learning sections and exercises.
At the end of the session, participants will:
Understand the practical implications of legal and regulatory requirements for service change, including new regulations introduced in January 2024.
Understand the appropriate regional and national assurance requirements for each stage of a service change proposal.
Be clear on the interdependencies between stages of a service change, including the role of continuous involvement with patients and the public.
Have a strong understanding of the wide range of stakeholders to involve in a service change, and at what stage to involve them.
Full day session
Available in-person only
Success stories
Independent facilitation for public engagement events and reporting for a new hospital programme
NHS Lanarkshire had reached the final stages of a multi-year process to choose a site to build a hospital to replace the ageing University Hospital Monklands in Airdrie. Three possible locations for the new site had made it through a contentious process to the shortlist. The health board appointed Olovus to facilitate a series of…
A new blueprint for tackling persistent pain in the North East and North Cumbria: how a Citizens’ Jury shaped regional health policy Health Innovation North East and North Cumbria (HI NENC) faced a complex, long-standing challenge in tackling some of the highest rates of opioid prescription in England. This issue was especially prevalent in areas of…
Closing a birthing unit: consulting service users and local communities
An NHS organisation in the north of England commissioned Olovus in January 2025 to provide expert support for the permanent closure of a local hospital birthing service. The service was initially suspended on a temporary basis and had been closed for five years. When commissioners decided not to reinstate the service, the local Overview and…
Shaping the future of short break services in South Tyneside
We led a crucial co-design project to reshape short break services in South Tyneside. By focusing on the unique, lived experiences of families and people with learning disabilities through surveys, field trips, and co-design sessions, a new service specification was developed that prioritises safety, accessibility, and person-centred care. For families of people with learning disabilities,…
